CCEP Certification Practice Exam 2025 – Complete Study Resource

In situations where there is a conflict between the Code of Conduct and the employee handbook, the first step a compliance and ethics professional should take is to contact Human Resources (HR) to explore the possibility of resolving those inconsistencies.

This approach is essential because HR is typically responsible for aligning policies and practices within the organization and can provide insights into how the conflicting documents may affect employee behavior and organizational culture. By collaborating with HR, the compliance professional can ensure that any existing issues are addressed in a way that is consistent with both the organization's legal obligations and its ethical standards.

Moreover, HR often has the experience needed to navigate potential employee concerns or misunderstandings about the conflicting policies. This collaborative effort can lead to a more comprehensive understanding of the issues and facilitate a response that upholds the integrity of both the Code of Conduct and employee policies.

Revising documents or presenting changes at board meetings are steps that may come later in the process. Resolving the conflict effectively in collaboration with HR can guide any necessary revisions and ensure that future communications are clear and coherent across the organization.